Doodie Busters Pet Waste Removal LLC Policies, Procedures

Doodie Busters and its employees agree to provide services stated in this Agreement in a reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client holds harmless and expressly waives all claims against Pooper Troopers or its employees, unless arising from gross negligence on the part of Doodie Busters.

Doodie Busters will work only with friendly animals in the yard; however, we will NOT work around aggressive animals. If we cannot access your yard or complete a service because of an aggressive or perceived aggressive animal, you will be notified and charged for the visit. Multiple threatening encounters during service visits may result in termination of services.

In the event of a dog attack, our staff will defend themselves by any means necessary to prevent severe bodily harm. In the event that blood has been drawn due to a bite; we will seek medical attention, request your homeowners insurance information, and report the incident to animal control and/ or further actions may be taken.

Please be sure the gate and or access point is free of any obstructions (EX: dogs, padlocks, lawn furniture, etc.) and is unlocked. If we cannot access your yard, you will be notified and charged for the visit.

Doodie Busters will remove all pet waste from premises and dispose of it properly.

Doodie Busters agrees to disinfect all hands, shoes and tools after each visit to help maintain a safe environment for you and your animal by not spreading disease from yard to yard.

Doodie Busters Always does the best we can cleaning your yard, if your dog has loose stools we will attempt to get it cleaned up there may be an additional charge of $3 per clean. Diarrhea and loose stools significantly increase the time needed to scrape up and gather, extra time to clean our tools and shoes, plus disinfect, as well as to advise you of your dog’s possible health condition and risk of dehydration.

Doodie Busters cannot guarantee specific times accurately due to situations out of our control; EX: traffic, accidents etc. Please be flexible on service times as traffic and accidents can delay our arrival. Our scooping hours are from dawn until dusk. Service days may be changed at any time to improve route efficiency.

Doodie Busters relies on the owner to lock and unlock their gate, with having scheduled days you will always know the day we are coming. If you have a gate code please update it in our portal. If the tech has no access your service may be skipped and a reclean is not guaranteed.  

Business hours fall between 9am- 5pm, while scooping hours are from dawn until dusk, Monday through Friday, and services are usually completed during this time unless we are behind schedule or our scooper has a health issue that requires a rescheduling.

Doodie Busters reserves the right to deny service or terminate service because of safety concerns, financial concerns, or inappropriate or uncomfortable situations.

Please let Doodie Busters know if you AND your animal will be away and would like to put your service on hold.  Simply let us know when you will be returning and we will add you back on route.

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If your scheduled service day falls on a holiday or there is dangerous weather, we may reschedule or postpone until the following clean / week. 

Pooper Troopers observes the following holidays, New Year's Day, MLK Day, A select week during the summer (May - July/ Date announced at least a month prior), Veteran's Day, Memorial Day, Juneteenth, Columbus Day, Independence Day, Labor Day, Thanksgiving Weekend (Thursday thru Sunday), Christmas Week (if Christmas Day falls on a weekend, we will take the following week off).

Doodie Busters will only start recurring services after the first Inservices has been paid in full. One-time services will be charged the minimum fee required before work begins and if any fees assessed after the fact due to additional services and/ or exceeding time intervals will be charged to the client immediately after work has been completed. Payment is expected by debit or credit card auto-pay for recurring services.Doodie Busters will charge your Credit or Debit card on file on a 4-week billing cycle using CLOVER CARD POINT© - a highly encrypted and secure system for online payments. 

Doodie Busters guarantees our work we stand by our motto “No Doodie Left Behind” therefore if we missed something please reach out the same day 30-45 min after service for a touch up Or reclean, We also ask for pictures to be sent to our phone if you have them. Once a full 24 hours after we will continue services on your next service day. This is only valid if the client meets all the policies and procedure. EX: if the grass is not cut our techs cannot complete a thorough service, etc.

You will be expected to turn off your grass sprinklers on the day of our service, plus maintain the length of your grass (no longer than 5 inches), and have leaves and other debris removed from your yard, so that we can successfully find and collect the poop from your yard. Pooper Troopers can only scoop what we can visually see. Failure to comply with this policy voids our "No Doodie Left Behind” guarantee  and may result in service termination.

You will maintain accurate and proper vaccination records for your dog(s) and make them available to Pooper Troopers for inspection, if requested or in the event of a dog bite/attack of an Doodie Busters employee

Doodie Busters sends all appointment reminders and client communications via email , through the portal,  and/ or SMS text messaging. Text messaging and data rates may apply to messages received.

You agree to advise Doodie Busters of any change in the number of dogs/pets on your premises during any given service week. If you have a visiting dog/pet that utilizes your yard at anytime, simply give us notice and you may or may not incur an additional fee. If you fail to report the proper number of dogs to our office within (1) week of acquiring the dog/pet, we will charge an additional fee of fifteen dollars ($15.00) per dog/pet found/observed on your property, plus the weekly service fee. Failure to comply with this policy may result in a broken service agreement and ceasing of future service visits, non-refundable.

Under the Consumer Review Fairness Act of 2016, Doodie Busters will legally prohibit and will demand removal of consumer reviews that:  1) contain confidential or private information; 2) are libelous, harassing, abusive, obscene, vulgar, sexually explicit, or are inappropriate with respect to race, gender, sexuality, ethnicity, or other intrinsic characteristic; 3) are unrelated to the company’s products or services; or 4) are clearly false or misleading.

We only collect and use private information of our clients for internal, Doodie Busters purposes only and do not share client name, contact information, payment, property or pet ownership information with anyone outside of Doodie Busters. All credit or debit card information collected are encrypted, entered into the Clover Card Pointe© payment processing system and quickly deleted from Doodie Busters notes or emails, so as to protect them from access by those outside of Pooper Troopers other than the client themselves.